Miimo Support
Capture, transcribe, and organize — everything stays on your device.
Contact us
Email raysonlim77@gmail.com and we'll get back to you as soon as we can. You can also send a message directly from the app via Settings → Send feedback — it attaches your app version and device details automatically, which helps us help you faster.
Frequently asked questions
Where is my data stored?
On your device, and only there. Recordings, transcripts, notes, summaries, tasks, and assistant conversations are never uploaded to us — there is no cloud sync. See the Privacy Policy for the full picture.
How do I back up my library?
Use Settings → Backup to create a backup, and save it somewhere you trust (Files, iCloud Drive, or anywhere you choose). Because nothing is stored in a cloud, deleting the app deletes your library — a backup is the only way to recover it.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open your device's Settings → your name → Subscriptions (or the App Store on Mac), select Miimo, and manage or cancel there. Cancellation takes effect at the end of the current billing period. Refund requests are also handled by Apple under its policies.
How do I delete my account?
In the app, go to Settings → Account → Delete Account. This permanently deletes your account record. Note that deleting your account does not cancel your subscription — cancel that separately in the App Store as described above.
Transcription isn't working for my language — why?
Transcription runs on your device using Apple's speech models. The first time you use a language, its model files are downloaded from Apple, so you'll need an internet connection for that one-time download. If a language's offline files aren't available on your device, Miimo falls back to Apple's system speech recognizer.
Found a bug or have a feature request?
We'd love to hear it. Use Settings → Send feedback in the app, or email raysonlim77@gmail.com with what happened and what you expected.